Send Photos First
Send us a photo of the whole piece and a close-up of the problem area on WhatsApp. We'll write back the same day with the work needed, the expected time and the price.
NOVATESBIH
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A tasbih carried for years will eventually break its cord, wear through its tassel or lose its shine. We repair all of it: send the piece to our base and we will decide which master should take it on — and you don't need to have bought it from us.
A broken or stretched cord is removed, replaced and the beads restrung. Every bead is checked individually as we go; if we find a crack, we tell you before continuing.
Worn tassels are renewed and kazaz braiding is rewoven by hand. We match the existing tassel's colour and length exactly, or switch to a different style if you prefer.
Dulled amber and natural stone surfaces go back through the seven-stage polish. Scratches come out and the bead's own lustre returns.
Send us a photo of the whole piece and a close-up of the problem area on WhatsApp. We'll write back the same day with the work needed, the expected time and the price.
Post it to our base in Zeytinburnu, Istanbul. Please send it in its box and well packed.
Once the work is done we photograph the piece for your approval, then pack it with the same care and send it back to you. Depending on the workload, this takes between 2 business days and one week.
We will. We service any tasbih regardless of where it came from. Only with rare stones or antique pieces do we walk you through the possible risks before starting.
Restringing and tassel replacement usually finish within 2 business days. Kazaz braiding, imame repair and polishing can take up to a week. We confirm the exact time once we've seen the photos.
It depends on the work and the materials involved. We quote you a firm price once we've seen the photos, and we never start without your approval.
We can. If a bead of the same stone and size is in our stock or at the master's bench, we match it exactly. We'll tell you in advance if a slight difference in tone is likely.
We do engraving and gold leaf work on the imame. We're happy to share examples and prices on WhatsApp — note that bespoke work of this kind falls outside the return policy.
Message a close-up of the problem area on WhatsApp and we'll write back the same day with the work needed, the time and the price.