Your Order Number
The number we sent in your order confirmation is the fastest route. If you can't find it, the phone number or the name you ordered with works just as well.
Your Order
Order Tracking
Every order is followed personally by our team, so instead of an automated dashboard you simply write to us. Send your order number or the phone number you ordered with, and we'll tell you exactly which stage it's at along with the tracking number.
How to Check
Tracking Sent on WhatsApp
The moment the parcel is handed to the courier, we send you the carrier and tracking number on WhatsApp. You don't need to look anything up.
Same-Day Reply
Every tracking question that reaches us during business hours (Monday–Saturday, 09:00–19:00) gets an answer the same day.
Production Stage Too
If your order is still in production, we tell you which stage it's at — stringing, imame, polishing, packing — and the expected dispatch day.
What We Need From You
The Tracking Code
Once the parcel leaves us we send you the carrier's tracking code. Enter it on the carrier's site and you can follow the parcel's position yourself.
If Something Goes Wrong
If the parcel is late, damaged or incomplete, write to us. We handle the process with the carrier; where damage is confirmed we replace the piece.
Frequently Asked Questions
Where do I find my order number?
It's in the WhatsApp message or email confirming your order. If you can't find it, just send the phone number you ordered with — we'll locate your record.
When does my parcel leave?
Orders paid before 15:00 on weekdays ship the same day; later ones go out the next business day. Orders placed before midday on Saturday also ship the same day.
I have a tracking number but the parcel isn't moving.
Carriers can take a few hours between the first scan and the update showing online. If there's still no movement the next day, write to us and we'll take it up with the carrier.
How do I track an international order?
International shipments get an international tracking number. Delivery takes 3–7 business days depending on the country; if the parcel is held at customs, we let you know.
Can I cancel my order?
You can cancel any time before the parcel is handed to the courier, and we refund the same day. Once it has shipped, you can start a return within 14 days of receiving it.
Where is your order?
Send us your order number or phone number and we'll tell you which stage it's at, along with the tracking number.
