Distance Sales Agreement

This agreement is concluded electronically between the seller identified above and the buyer placing the order, under Turkish Consumer Protection Law no. 6502 and the Regulation on Distance Contracts.

Its subject is the sale and delivery of the products covered by the buyer's order. Orders are placed via WhatsApp, telephone or the contact form on the website, and are deemed concluded upon the seller's written confirmation.

The essential characteristics of the product, the price and the delivery terms are confirmed separately in writing with the order. Images and descriptions on the website are indicative.

All products are handmade from natural materials. The following variations are therefore not defects and do not constitute grounds for return:

Prices are those in force at the moment the order is confirmed. Because natural stone and amber prices move with the market, prices in unconfirmed quotations are not binding on the seller.

Payment is made by the methods stated in the order confirmation. Where payment is not completed, the seller reserves the right not to process the order.

Unless the order confirmation states otherwise, shipping charges, customs duties, import levies and similar costs beyond the order value are payable by the buyer.

Products are delivered by courier to the address given by the buyer, who is responsible for supplying it correctly and in full. Delays and additional costs caused by an incorrect address are payable by the buyer.

Delivery takes place within 30 days of order confirmation at the latest. Expected times for in-stock items and made-to-order models are stated separately in the order confirmation.

The buyer must inspect the parcel in the courier's presence. Where damage is found, the parcel should be refused and a damage report filed with the courier.

The buyer may withdraw from the agreement within 14 days of receiving the product, without giving any reason and without penalty.

To exercise this right, written notice must reach the seller within that period and the product must be returned unused and undamaged, in its box and with all its accessories.

The price is refunded within 14 days of the withdrawal notice reaching the seller. Unless the product is defective or damaged, return shipping is payable by the buyer.

Under article 15 of the Regulation on Distance Contracts, the right of withdrawal does not apply to:

Where a product proves defective, the buyer holds the remedies set out in article 11 of Law no. 6502. The seller will first offer free repair or replacement with a non-defective equivalent.

Damage arising from misuse, dropping, impact, contact with chemicals, extreme heat or humidity, unsuitable storage or intervention by third parties falls outside the warranty.

The cord, tassel and kazaz braiding are consumable elements that wear with use; ordinary wear is not a defect. Paid care and repair for these parts is available.

The seller's liability under this agreement is in all cases limited to the value of the order concerned. The seller is not liable for indirect loss, loss of profit or the acts of third parties.

Delivery periods are suspended in the event of natural disaster, war, epidemic, strike, decisions of public authorities, disruption to courier or customs processes and similar circumstances beyond the seller's reasonable control. Where such circumstances exceed 30 days, either party may terminate the agreement and any sum paid is refunded.

All images, product photographs, texts, designs and brand elements on the website belong to the seller. They may not be copied, reproduced or used commercially without written permission.

For disputes arising from this agreement, the Consumer Arbitration Committees at the buyer's place of residence have jurisdiction up to the monetary thresholds set annually by the Ministry of Trade, and the Consumer Courts above those thresholds.

Where the buyer is not acting as a consumer, the Istanbul (Çağlayan) Courts and Execution Offices have jurisdiction. Turkish law governs this agreement.

By confirming the order, the buyer declares that they have read, understood and accepted all terms of this agreement. The agreement takes effect when the seller confirms the order.

The seller may update this text without prior notice. The version published on the date of the order applies to that order.