Domestic Delivery
Within Türkiye, delivery takes 1–3 business days from dispatch. In-stock pieces ship with no wait; made-to-order models add a production time of between 2 business days and one week, depending on the stone and the bead count.
Delivery
Delivery & Returns
Every tasbih is wrapped in tissue and settled into its own box before it goes to the courier. Below you'll find delivery times, international shipping terms and how the return process works.
In Short
Same-Day Dispatch
Orders confirmed before 15:00 on weekdays ship the same day. Orders placed before midday on Saturday also go out the same day.
Insured Parcels
The piece is wrapped in tissue, settled into its box and packed against impact. Damage in transit is covered by us.
14-Day Returns
For retail orders within Türkiye, you can return or exchange within 14 days of delivery, provided the piece is unused and comes back in its box.
The Details
International Shipping
We ship to the Arab world and Europe on a wholesale basis only — we do not sell single retail pieces outside Türkiye. Delivery takes 3–7 business days depending on the country. We prepare the customs paperwork and send it with the parcel. Import duty in the destination country is the buyer's responsibility.
Returns and Exchanges
Returns and exchanges cover retail orders within Türkiye; wholesale and export shipments follow the terms of the order agreement. Write to us first and we'll arrange the return shipment. The piece must be unused with its box and tassel undamaged. Once approved, your payment is refunded within 3 business days. Custom-made pieces and anything engraved with a name fall outside the return policy.
Frequently Asked Questions
How much is shipping?
Shipping depends on the weight and the destination; we confirm the exact amount when you place the order. Domestic orders above a set value ship free.
Which carrier do you use?
We work with our contracted carriers within Türkiye. If you prefer a particular one, mention it when ordering and we'll use it where possible.
Is cash on delivery available?
Yes, for domestic orders. Cash on delivery carries the carrier's own service fee, and we tell you the amount when confirming the order.
My item arrived damaged — what should I do?
Open the parcel with the courier present, and if there is damage have a report filed and refuse the delivery. If no report was possible, send us photos of the damage and we will replace the piece.
Who pays for return shipping?
If the item is faulty or damaged, we cover the return shipping. For returns based on a change of mind, the shipping cost is the buyer's.
Can I exchange rather than return?
Yes, for retail orders within Türkiye. Within 14 days, and provided the piece is unused, you can exchange it for another model. Any price difference is either charged or refunded.
Questions about delivery or returns?
Delivery time, shipping cost or the return process — whatever it is, write to us and we'll reply the same day during business hours.
